Terms of Service
Terms of Service
These Terms of Service ("Terms") govern your access to and use of the Lerro website, products, and services. By visiting our website, placing an order, or interacting with our content, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. Eligibility & Account Responsibility
By using this website, you represent that you are at least the age of majority in your jurisdiction or have the consent of a legal guardian. You agree to provide accurate, current, and complete information when making a purchase or creating an account and are responsible for maintaining the confidentiality of your account information.
2. Products, Use & Intended Purpose
Lerro products are designed for use by domestic pets under appropriate supervision. Our products are not intended to diagnose, treat, cure, or prevent any medical condition in animals.
Individual results may vary and no specific outcomes are guaranteed. Customers are responsible for selecting the appropriate product size and type for their pet. If you have concerns about your pet's health or suitability of a product, please consult a veterinarian prior to use.
3. Orders, Pricing & Availability
All prices are listed in the applicable currency and are subject to change without notice. We reserve the right to limit quantities, discontinue products, or modify product specifications at any time.
We may refuse or cancel orders due to pricing errors, suspected fraud, unauthorised transactions, or inventory limitations. If your order is cancelled after payment, a full refund will be issued.
4. Payment Processing
All payments are processed securely through third-party payment providers. Lerro does not store or have direct access to your full payment details.
By submitting payment information, you authorise us to charge the applicable amount for your purchase, including taxes and shipping fees where applicable.
5. Shipping, Delivery & Risk of Loss
Shipping timelines are estimates only and not guaranteed. Lerro is not responsible for delays caused by carriers, incorrect address details, or circumstances beyond our control.
Risk of loss and title for products pass to the customer upon delivery to the shipping address provided.
6. Returns, Refunds & Exchanges
All returns and refunds are governed by our Returns & Exchanges Policy, which is incorporated into these Terms. Please review the policy carefully prior to purchasing.
Unauthorised returns or items returned outside of the stated return window may be refused.
7. Website Use & Prohibited Conduct
You agree not to use this website for any unlawful, abusive, or unauthorised purpose, including but not limited to:
- Violating any applicable laws or regulations
- Attempting to interfere with website security or functionality
- Uploading malicious code or engaging in hacking activities
- Using our content for commercial purposes without permission
We reserve the right to suspend or terminate access to the website for violations of these Terms.
8. Intellectual Property Rights
All content on this website — including text, images, branding, logos, product names, and design elements — is the exclusive property of Lerro and protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or exploited without prior written consent.
9. Third-Party Services & Links
Our website may contain links to third-party websites or services. Lerro is not responsible for the content, policies, or practices of these third parties, and access is at your own risk.
10. Disclaimer of Warranties
The website and all products are provided on an "as is" and "as available" basis. Lerro makes no warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the website will be uninterrupted, secure, or error-free.
11. Limitation of Liability
To the maximum extent permitted by law, Lerro shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the website or products.
Our total liability shall not exceed the amount paid by you for the product giving rise to the claim.
12. Indemnification
You agree to indemnify, defend, and hold harmless Lerro, its owners, affiliates, and employees from any claims, damages, liabilities, or expenses arising from your violation of these Terms or misuse of our products or website.
13. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Lerro operates, without regard to conflict of law principles.
Any disputes shall be resolved through good-faith negotiations, and where required, through binding arbitration or courts of competent jurisdiction.
14. Changes to Terms
We reserve the right to update or modify these Terms at any time. Updates will be effective upon posting to the website. Continued use of the site after changes constitutes acceptance of the revised Terms.
15. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
16. Contact Information
For questions regarding these Terms of Service, please contact our customer support team.