Terms of service

Last updated: 14 July 2026

These Terms of Service (Terms) govern your access to and use of the Lerro website, online store, products and related services. In these Terms, Lerro, we, us and our refer to the Lerro business identified in the website footer or Contact Us page, and you and your refer to the person using our website or purchasing from us.

By using our website, creating an account or placing an order, you agree to these Terms. If you do not agree, please do not use the website. These Terms should be read together with our Privacy Policy, Shipping Policy and Returns, Refunds & Exchanges Policy.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded or limited.

1. Eligibility

You must be at least 18 years old, or the age of legal majority where you live, to place an order or create an account. If you are under that age, you may use the website only with the involvement and consent of a parent or legal guardian.

By placing an order, you confirm that you have legal capacity to enter into a binding agreement and that the information you provide is accurate, current and complete.

2. Accounts and Guest Checkout

You may be able to purchase as a guest or create an account. You are responsible for:

- Keeping your login credentials confidential;
- Restricting access to your account and devices;
- Providing and maintaining accurate account information; and
- Notifying us promptly if you suspect unauthorised account activity.

You must not impersonate another person, create an account using false information or use another person's payment method without permission. We may require reasonable steps to verify your identity or an order.

3. Lerro Products and Cosmetic Use

Lerro skincare products are cosmetic products intended for external use and for the cosmetic purposes described on the product page and label. They are not intended to diagnose, treat, cure or prevent a disease or medical condition and are not a substitute for professional medical advice or treatment.

Always read and follow the product label, ingredient list, directions and warnings before use. Use a patch test where directed or appropriate, avoid use if you know you are sensitive to an ingredient, and stop using the product if irritation or an unexpected reaction occurs. Seek advice from a qualified healthcare professional if you have a skin condition, are receiving dermatological treatment, are pregnant or breastfeeding and have concerns about an ingredient, or experience a significant reaction.

Individual experiences and visible results vary according to factors including skin type, routine, frequency and duration of use. We do not guarantee a particular result except where we make an express written guarantee. Any such guarantee is additional to, and does not replace, your rights under the Australian Consumer Law.

4. Product Information

We take reasonable care to ensure product descriptions, images, ingredient information, sizes and prices are accurate. Screen settings and photography may affect how colours, textures and packaging appear. Packaging may also be updated from time to time.

The product label and packaging supplied with your order contain the most current directions, warnings and ingredient list for that product and should be checked before use. We will not substitute a materially different product without your agreement.

We may update or discontinue products, packaging or specifications for future orders. Changes will not alter the product you have already agreed to purchase without your consent, subject to applicable law.

5. Orders and Contract Formation

Products displayed on our website are an invitation for you to make an offer to purchase. When you place an order, you offer to purchase the products at the price and on the terms shown at checkout.

An automated order acknowledgement confirms that we received your order but does not necessarily mean we have accepted it. Unless we tell you otherwise, we accept your order when we send a dispatch confirmation or dispatch the order. The contract for each product forms at that time.

We may contact you or decline an order before acceptance where there is a genuine reason, including:

- The product is unavailable;
- We cannot authorise or verify payment;
- Delivery is unavailable to the address supplied;
- We reasonably suspect fraud, unlawful activity or unauthorised resale;
- An order exceeds a stated purchase limit; or
- There is an obvious pricing, description or system error.

If there is an obvious error, we may contact you before acceptance and offer the choice of proceeding on the corrected information or cancelling the affected item. If we cannot accept an order after taking payment, we will promptly refund the amount paid for the affected item. Nothing in this section limits your rights where a binding contract has already formed.

6. Availability and Purchase Limits

All products are subject to availability. We may apply reasonable purchase limits to protect stock availability, prevent fraud or discourage unauthorised resale. A product appearing on the website is not a guarantee that it remains in stock.

If we cannot supply a paid order within the stated or a reasonable timeframe, we will contact you and provide an appropriate solution, which may include a refund or an agreed substitute. We will not supply a substitute without your agreement.

7. Prices, GST and Currency

Prices are displayed in the currency stated on the website. For Australian orders, prices include GST where applicable unless clearly stated otherwise. Delivery charges, duties and other applicable charges will be shown at checkout where we are responsible for collecting them.

We may change prices for future orders at any time. A price change will not affect an order we have already accepted, except where permitted by law and agreed with you.

Your bank or payment provider may charge currency conversion, international transaction or other fees. Those fees are imposed by the provider and are not charged or controlled by Lerro.

8. Promotions, Discount Codes and Gift Cards

Promotions, discount codes, gift cards, bundles and competitions may have additional terms, eligibility criteria and expiry dates disclosed with the offer. Unless stated otherwise:

- Only one promotional code may be used per order;
- Codes cannot be applied retrospectively or exchanged for cash;
- Promotions are available only while stock lasts and during the stated period; and
- A promotion must not be used fraudulently, transferred or reproduced contrary to its conditions.

If specific promotion terms conflict with these Terms, the specific promotion terms apply to that promotion. Consumer rights that cannot be excluded remain unaffected.

9. Payment

We accept the payment methods displayed at checkout. By submitting an order, you confirm that you are authorised to use the selected payment method and authorise the total amount shown at checkout, including applicable delivery charges and taxes, to be charged.

Payments may be processed by third-party providers. Their separate terms and privacy practices may apply. We do not generally receive or store your complete card details, although we receive transaction information needed to process and manage your order.

If a payment is reversed, declined or found to be unauthorised, we may suspend fulfilment, cancel an unaccepted order or seek payment for products already supplied, subject to applicable law.

10. Subscriptions and Recurring Orders

If Lerro offers a subscription or recurring-order option, the price, billing frequency, delivery frequency, minimum commitment (if any), discount and cancellation method will be clearly disclosed before you subscribe.

By starting a subscription, you authorise us or our payment provider to charge the disclosed recurring amount to your selected payment method until the subscription is cancelled or otherwise ends. You are responsible for keeping your payment and delivery details current.

You may cancel through the method stated at sign-up or by contacting us. A cancellation received before the disclosed processing cut-off will apply to the next scheduled order. If an order has already entered processing or been dispatched, the cancellation will apply to later orders and the processed order will be handled under our Returns, Refunds & Exchanges Policy.

We will give reasonable advance notice of a material change to a subscription price, frequency or other ongoing term. The change will apply only to future renewals or orders, and you may cancel before it takes effect. We may pause or end a subscription where a product is discontinued, payment repeatedly fails or the subscription is misused, and will refund any amount taken for an order we do not supply.

11. Shipping and Delivery

Delivery destinations, methods, costs and estimated timeframes are set out at checkout or in our Shipping Policy. Delivery estimates are not guarantees, but we will take reasonable steps to dispatch and deliver orders within the stated or a reasonable timeframe.

You are responsible for checking that the delivery name, address and contact details are complete and accurate before submitting your order. Contact us promptly if you discover an error. We cannot guarantee that details can be changed after processing begins.

Risk in a product passes to you when it is delivered to the nominated address, collection point or safe location authorised by you. This does not affect your rights if the product is lost, damaged, faulty or incorrectly supplied, or if delivery has not occurred as agreed.

We are not responsible for a delay caused solely by an event outside our reasonable control, but we will continue to comply with any obligations and remedies that apply under consumer law. If a substantial delay occurs, please contact us so we can investigate and provide an appropriate solution.

12. International Orders

Where international delivery is available, you are responsible for checking whether the product may lawfully be imported and used in the destination country. The recipient may be responsible for import duties, taxes, customs charges and clearance requirements not collected at checkout.

Customs delays are outside our direct control. We will not falsify declarations or mark commercial orders as gifts. If an international parcel is refused or returned, our Returns, Refunds & Exchanges Policy applies, subject to your non-excludable legal rights.

13. Returns, Refunds and Exchanges

Returns, exchanges, faulty-product claims and refunds are handled under our Returns, Refunds & Exchanges Policy, which forms part of these Terms.

Change-of-mind conditions do not apply to a product that fails to meet a consumer guarantee. Our hygiene restrictions on opened cosmetics do not prevent you from seeking a remedy for a product that is faulty, unsafe, misdescribed or otherwise covered by applicable law.

14. Personal Information and Marketing

We handle personal information in accordance with our Privacy Policy and applicable privacy laws. Please review that policy for information about what we collect, why we collect it, how it is used and disclosed, and how to contact us about privacy.

Where required, we will send electronic marketing only with your consent or as otherwise permitted by law. You can unsubscribe using the link in a marketing message or by contacting us. Transactional communications about your account, orders, safety notices or legal matters are not marketing and may still be sent where necessary.

15. Reviews and Other User Content

If you submit a review, image, comment, testimonial or other content to Lerro, you confirm that:

- It reflects your genuine experience and is accurate to the best of your knowledge;
- You own it or have permission to submit it;
- It does not infringe another person's rights, reveal confidential information or contain unlawful, misleading, defamatory, abusive or harmful material; and
- You disclose any gift, discount, payment or other incentive connected with the content.

You retain ownership of your content. You grant Lerro a non-exclusive, worldwide, royalty-free licence to host, reproduce, format and display it for operating, promoting and improving Lerro and its products. We will not materially change the meaning of a testimonial. You may ask us to stop using content in future marketing, although removal may not be possible from material already printed, published or required to be retained by law.

We may moderate or remove content where we reasonably believe it breaches these Terms, applicable law or platform standards. We do not promise to publish every submission and will not suppress a genuine negative review merely because it is unfavourable.

16. Acceptable Website Use

You must not use the website to:

- Break any law or infringe another person's rights;
- Misrepresent your identity or affiliation;
- Introduce malware, malicious code or harmful technology;
- Probe, bypass, disable or interfere with security or access controls;
- Scrape, harvest or extract data using automated means without written permission, except lawful indexing by search engines;
- Overload, disrupt or damage the website or another user's access;
- Attempt unauthorised access to accounts, systems or data;
- Conduct fraudulent transactions or unauthorised commercial resale; or
- Copy or exploit website content beyond what these Terms or applicable law permit.

We may take reasonable steps to protect the website, customers and Lerro, including blocking malicious traffic and suspending access connected with prohibited conduct.

17. Intellectual Property

The website and its content, including Lerro names, logos, text, photographs, graphics, videos, product presentation, layout and software, are owned by or licensed to Lerro and protected by intellectual property laws.

We grant you a limited, revocable, non-exclusive and non-transferable permission to access and use the website for personal, non-commercial shopping and information purposes. You may not reproduce, modify, distribute, sell, license, publish, create derivative works from or commercially exploit our content without prior written permission, except as permitted by law.

Third-party names and trade marks remain the property of their respective owners.

18. Third-Party Services and Links

The website may integrate with or link to services operated by third parties, including payment providers, delivery services, social platforms and buy-now-pay-later providers. Links are provided for convenience and do not necessarily imply endorsement.

We are not responsible for a third party's independent website, content, availability, security or practices. Your use of a third-party service may be governed by that provider's own terms and privacy policy. This section does not exclude responsibility that the law places on Lerro for services used to fulfil your order.

19. Website Information and Availability

We take reasonable care with website content, but general educational or skincare information is not personalised medical advice. Do not rely on website content as a substitute for advice from a qualified healthcare professional.

We do not guarantee that the website will always be uninterrupted, secure or error-free. We may temporarily suspend access for maintenance, security or operational reasons. We will take reasonable steps to restore availability and protect information under our control.

20. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Any descriptions of expected results, voluntary guarantees or warranties offered by Lerro operate in addition to these rights and do not replace them.

21. Responsibility and Liability

Each party is responsible for loss or damage to the extent it was caused by that party's breach of these Terms, negligence, unlawful conduct or deliberate wrongdoing.

To the extent permitted by law, Lerro is not responsible for loss that was not reasonably foreseeable when the relevant contract was formed, or for loss caused by:

- Your failure to follow product directions, warnings or reasonable safety instructions;
- Your misuse, alteration or improper storage of a product;
- Inaccurate information supplied by you;
- Unauthorised access resulting from your failure to keep account credentials secure; or
- A third-party service or event outside our reasonable control, except to the extent Lerro remains legally responsible.

We do not exclude or limit liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any consumer guarantee, statutory right or other liability that cannot lawfully be excluded or limited.

Nothing in these Terms requires you to compensate Lerro for loss beyond the extent to which your own unlawful, deliberate or negligent conduct caused that loss.

22. Events Outside Reasonable Control

Neither party will be liable for delay in performing an obligation, other than an obligation to pay money already due, where the delay is caused by an event outside that party's reasonable control and reasonable steps are taken to minimise its effects.

If such an event prevents us from supplying an accepted order within a reasonable time, we will contact you and offer an appropriate solution, which may include cancellation and a refund for products not supplied. This section does not remove rights or remedies available under consumer law.

23. Suspension and Termination

You may stop using the website at any time. We may suspend or terminate access to an account or the website where we reasonably believe this is necessary to address fraud, unlawful conduct, security risks or a material breach of these Terms.

Where reasonably practicable, we will give notice and an opportunity to address the issue. Suspension or termination does not affect accepted orders, accrued payment obligations, consumer rights or provisions that are intended to continue, including intellectual property, liability and dispute provisions.

24. Complaints and Disputes

If you have a concern, please contact us first and provide enough information for us to investigate. We will aim to respond fairly and in good faith.

Nothing in these Terms prevents either party from seeking assistance from the Australian Competition and Consumer Commission, a state or territory consumer protection agency, a court or tribunal, or any other body with jurisdiction. We do not require consumers to use private arbitration or give up rights to legal remedies available under applicable law.

25. Governing Law

These Terms and purchases made through the Australian Lerro website are governed by the laws applying in Australia. You and Lerro submit to the non-exclusive jurisdiction of the courts and tribunals that have authority to hear the dispute.

If you live outside Australia, you may also have mandatory rights under the laws of your place of residence. Nothing in these Terms limits those rights where they apply despite the governing-law provision.

26. Changes to These Terms

We may update these Terms to reflect changes to our services, business practices or legal obligations. The updated Terms will be posted on the website with a revised date.

Changes apply to future website use and future orders from their effective date. The terms in effect when we accepted an order will continue to govern that order unless a change is required by law or you agree to it. For an ongoing subscription, we will provide reasonable advance notice of a material change and any cancellation right before it takes effect.

27. General Provisions

If part of these Terms is unlawful or unenforceable, that part will be read down to the minimum extent necessary or severed, and the remaining provisions will continue to operate.

A delay or failure to enforce a right is not a waiver of that right. A waiver must be clear and applies only to the specific circumstances for which it is given.

These Terms, together with the policies and any product-, order- or promotion-specific terms referred to in them, form the agreement between you and Lerro concerning use of the website and purchases from it. They do not exclude representations or rights that cannot lawfully be excluded.

28. Contact Us

For questions, complaints or notices about these Terms, contact Lerro using the details on our Contact Us page. Please include your order number where your enquiry relates to a purchase.

For information about Australian consumer rights, visit the [Australian Competition and Consumer Commission]